Got a Question?
FAQ
Frequently Asked Questions
Account
How do I change my password?
Log in to your account on shop.eggymart.com, go to My Account → Account Information, and select Change Password.
I forgot my password. How do I reset it?
How do I delete my account?
EGGY MART LOYALTY REWARD SCHEME
What is the Eggy Mart Loyalty Reward Scheme?
Our loyalty scheme rewards you every time you shop with us. You earn points on eligible purchases, which can be redeemed for discounts on future orders.
How long do my loyalty points last?
How do I use my loyalty points?
Payment
What payment methods does Eggy Mart accept?
We accept Visa, MasterCard, PayPal, and AliPay. Available payment methods may vary depending on your location.
Why did my payment fail?
Can I place or pay for an order over the phone?
Can I get an invoice for my order?
Promotion
Can I use a discount code after it expires?
Unfortunately, expired discount codes cannot be used.
Can I use a voucher and free delivery offer at the same time?
Where can I find Eggy Mart promotions?
Shipping & Delivery
What is the minimum order for free shipping?
Free shipping is available on qualifying UK mainland orders over the stated minimum spend (excluding VAT). Frozen, chilled, or fresh items may incur an additional handling fee.
How long does delivery take?
Who delivers my order?
How do I track my order?
Return & Refund
Can I return items I don’t want?
Yes, eligible items can be returned within 30 days, provided they meet our return conditions. Some items (such as frozen or chilled goods) are non-returnable unless faulty.
When will I receive my refund?
What should I do if my item arrives damaged?
Cancel or Amending order
How do I cancel an order after payment?
If your order is still marked as “processing,” please contact our customer service team as soon as possible. Refunds are processed within 3–5 working days.
Can I make changes to my order after placing it?
PET-FRIENDLY IN-STORE EXPERIENCE
Is Eggy Mart pet friendly?
Yes! Eggy Mart is proudly pet friendly. Well-behaved pets are welcome in our store, as long as they are kept on a lead or securely carried.
What types of pets are allowed in store?
Are pets allowed throughout the entire store?
Do you provide water or treats for pets?
Are pet products sold in store?
What should I do if my pet has an accident in store?
Can I bring my pet during busy hours?