Terms
Disclaimer
The content on this website (the “Site”) is provided for general information only. It is not intended to constitute advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action based on the content on the Site.
Although we make reasonable efforts to update the information on the Site, Eggy Mart makes no representations, warranties, or guarantees, whether express or implied, that the content on the Site is accurate, complete, or up to date. Nothing in this section affects Eggy Mart’s liability in respect of products sold through our online or physical stores.Personal identification information
We may collect personal identification information from Users in various ways, including but not limited to when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
These Terms & Conditions govern your use of the Eggy Mart website (www.eggymart.com and www.eggymart.co.uk) and our online shop (shop.eggymart.com).
Certain services, including online ordering, payments, delivery, and returns, are only applicable when using our online shop and are subject to additional terms provided during the checkout process.
Product Information
Product summaries, descriptions, and images (including packaging images) are provided for information purposes only and are designed to enhance your shopping experience on the Eggy Mart website. While we take care to ensure this information is accurate, it is not a substitute for reading the product packaging and labels prior to use.
Please note that:
Product packaging, ingredients, and suppliers may change from time to time
Images may differ slightly from the product received
You should always rely on the product itself for the most up-to-date information
If your purchase is intended for collection or display purposes only, please visit the appropriate sales channels.
Delivery Instructions
If you require specific delivery instructions, please provide clear details during checkout or by contacting us at: info@eggymart.com
Your instructions will be passed to the selected courier, who will be responsible for delivery services and related matters.
This policy is in addition to your statutory rights.
Orders for Delivery Outside the UK
If you place an order for delivery outside the United Kingdom, a different set of Terms & Conditions may apply.
These Terms & Conditions apply only to orders delivered within the UK, defined as England, Wales, Scotland, and Northern Ireland.
Contents
Use of the Eggy Mart Website
Becoming a Customer
Your Contract with Us
Price and Payment
Delivery
Cancelling Your Order
Returns After Delivery or Collection
Refunds
General Provisions
Using Product Information
Contacting Us
Company InformationSharing your personal information
1. Use of the Eggy Mart Website
1.1 Use
The Eggy Mart website is provided free of charge for personal use. By accessing or using the Site, you agree to be bound by these Terms & Conditions.
1.2 Accuracy of Content
We reserve the right to update or modify content on the Site at any time. While we aim to keep information accurate and current, we do not guarantee that content will be free from errors or omissions.
1.3 Maintenance
We may periodically suspend access to the Site for maintenance or updates.
1.4 Data
All intellectual property rights in data provided on or through the Site (including shopping lists and favourites) belong to Eggy Mart or its licensors. You may not use such data without our express permission.
1.5 Privacy Policy
Personal information is handled in accordance with our Privacy Policy, including the use of cookies.
2. Becoming a Customer
2.1 Registration
You may place an order as a guest or by registering an account. To register, you must:
Be at least 18 years old
Provide accurate personal and contact information
Provide a UK delivery address (or approved international location)
Use a valid payment method accepted by us
2.2 Account Security
You are responsible for maintaining the confidentiality of your login details and all activity under your account.
2.3 Right to Decline
We reserve the right to refuse registration, suspend accounts, or cancel orders at our discretion.
3. Your Contract With Us
3.1 Order Acknowledgement
Order confirmation emails are acknowledgements only and do not constitute acceptance.
3.2 Formation of Contract
A binding contract is formed only when we confirm dispatch of your items. Contracts are governed by the laws of England.
3.3 Availability
If an item is unavailable, we will ensure you are not charged. We reserve the right to limit quantities or withdraw products at any time.
4. Price and Payment
4.1 Pricing
Prices may change without notice. If a pricing error is identified before dispatch, we will notify you and offer options to proceed or cancel.
4.2 VAT
All prices include applicable VAT. Delivery charges are shown separately.
4.3 Payment Methods
Payment must be made in GBP via accepted credit/debit cards or approved payment providers. Exchange rates and fees are determined by your provider.
4.4 Payment Timing
Payment is taken at the time of order submission.
5. Delivery
5.1 Delivery Charges
Delivery options and charges are outlined on our Delivery Information Page.
5.2 Delivery Times
Delivery times are estimates and may vary, especially for large or temperature-sensitive items.
5.3 Chilled & Frozen Products
Eggy Mart is not responsible for damage caused by missed deliveries or rescheduled deliveries for chilled or frozen items.
5.4 Safe Place & Alternative Locations
If you request items to be left in an alternative location, Eggy Mart is not responsible for loss or damage once delivered.
5.5 Alcohol Products
Alcohol purchases require age verification (18+). Additional delivery and return conditions apply.
6. Cancelling Your Order
You may cancel an order before dispatch by contacting Customer Services. If items have already been dispatched, returns must follow our Returns Policy.
7. Returns After Delivery or Collection
7.1 Change of Mind
You may return eligible items within 15 calendar days of delivery, subject to our Returns & Refund Policy.
7.2 Exclusions
Certain items are excluded unless faulty or mis-described.
7.3 Faulty or Damaged Items
Faults must be reported within 3 calendar days of delivery.
8. Refunds
Refunds will be issued via the original payment method within 15 calendar days of receiving returned items, subject to processing times.
9. General Provisions
These Terms constitute the entire agreement. Eggy Mart’s liability is limited to foreseeable losses and shall not exceed the price paid for the order.
10. Using Product Information
Product images and information may change due to packaging updates. Always refer to the product received for final details.
11. Contacting Us
For assistance, please contact:
Email: info@eggymart.co.uk
Phone: +44 (0)20 8153 3563
Hours: Monday–Friday, 9am–6pm (GMT/BST)
12. Company Information
Eggy Mart is owned and operated by Eggy Mart Group Limited.
Registered Office:
The Sati Room, 12 John Princes Street, London, England, W1G 0JR
Disclaimer
The content on this website (the “Site”) is provided for general information only. It is not intended to constitute advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action based on the content on the Site.
Although we make reasonable efforts to update the information on the Site, Eggy Mart makes no representations, warranties, or guarantees, whether express or implied, that the content on the Site is accurate, complete, or up to date. Nothing in this section affects Eggy Mart’s liability in respect of products sold through our online or physical stores.Personal identification information
We may collect personal identification information from Users in various ways, including but not limited to when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
These Terms & Conditions govern your use of the Eggy Mart website (www.eggymart.com and www.eggymart.co.uk) and our online shop (shop.eggymart.com).
Certain services, including online ordering, payments, delivery, and returns, are only applicable when using our online shop and are subject to additional terms provided during the checkout process.
Product Information
Product summaries, descriptions, and images (including packaging images) are provided for information purposes only and are designed to enhance your shopping experience on the Eggy Mart website. While we take care to ensure this information is accurate, it is not a substitute for reading the product packaging and labels prior to use.
Please note that:
Product packaging, ingredients, and suppliers may change from time to time
Images may differ slightly from the product received
You should always rely on the product itself for the most up-to-date information
If your purchase is intended for collection or display purposes only, please visit the appropriate sales channels.
Delivery Instructions
If you require specific delivery instructions, please provide clear details during checkout or by contacting us at: info@eggymart.com
Your instructions will be passed to the selected courier, who will be responsible for delivery services and related matters.
This policy is in addition to your statutory rights.
Orders for Delivery Outside the UK
If you place an order for delivery outside the United Kingdom, a different set of Terms & Conditions may apply.
These Terms & Conditions apply only to orders delivered within the UK, defined as England, Wales, Scotland, and Northern Ireland.
Contents
Use of the Eggy Mart Website
Becoming a Customer
Your Contract with Us
Price and Payment
Delivery
Cancelling Your Order
Returns After Delivery or Collection
Refunds
General Provisions
Using Product Information
Contacting Us
Company InformationSharing your personal information
1. Use of the Eggy Mart Website
1.1 Use
The Eggy Mart website is provided free of charge for personal use. By accessing or using the Site, you agree to be bound by these Terms & Conditions.
1.2 Accuracy of Content
We reserve the right to update or modify content on the Site at any time. While we aim to keep information accurate and current, we do not guarantee that content will be free from errors or omissions.
1.3 Maintenance
We may periodically suspend access to the Site for maintenance or updates.
1.4 Data
All intellectual property rights in data provided on or through the Site (including shopping lists and favourites) belong to Eggy Mart or its licensors. You may not use such data without our express permission.
1.5 Privacy Policy
Personal information is handled in accordance with our Privacy Policy, including the use of cookies.
2. Becoming a Customer
2.1 Registration
You may place an order as a guest or by registering an account. To register, you must:
Be at least 18 years old
Provide accurate personal and contact information
Provide a UK delivery address (or approved international location)
Use a valid payment method accepted by us
2.2 Account Security
You are responsible for maintaining the confidentiality of your login details and all activity under your account.
2.3 Right to Decline
We reserve the right to refuse registration, suspend accounts, or cancel orders at our discretion.
3. Your Contract With Us
3.1 Order Acknowledgement
Order confirmation emails are acknowledgements only and do not constitute acceptance.
3.2 Formation of Contract
A binding contract is formed only when we confirm dispatch of your items. Contracts are governed by the laws of England.
3.3 Availability
If an item is unavailable, we will ensure you are not charged. We reserve the right to limit quantities or withdraw products at any time.
4. Price and Payment
4.1 Pricing
Prices may change without notice. If a pricing error is identified before dispatch, we will notify you and offer options to proceed or cancel.
4.2 VAT
All prices include applicable VAT. Delivery charges are shown separately.
4.3 Payment Methods
Payment must be made in GBP via accepted credit/debit cards or approved payment providers. Exchange rates and fees are determined by your provider.
4.4 Payment Timing
Payment is taken at the time of order submission.
5. Delivery
5.1 Delivery Charges
Delivery options and charges are outlined on our Delivery Information Page.
5.2 Delivery Times
Delivery times are estimates and may vary, especially for large or temperature-sensitive items.
5.3 Chilled & Frozen Products
Eggy Mart is not responsible for damage caused by missed deliveries or rescheduled deliveries for chilled or frozen items.
5.4 Safe Place & Alternative Locations
If you request items to be left in an alternative location, Eggy Mart is not responsible for loss or damage once delivered.
5.5 Alcohol Products
Alcohol purchases require age verification (18+). Additional delivery and return conditions apply.
6. Cancelling Your Order
You may cancel an order before dispatch by contacting Customer Services. If items have already been dispatched, returns must follow our Returns Policy.
7. Returns After Delivery or Collection
7.1 Change of Mind
You may return eligible items within 15 calendar days of delivery, subject to our Returns & Refund Policy.
7.2 Exclusions
Certain items are excluded unless faulty or mis-described.
7.3 Faulty or Damaged Items
Faults must be reported within 3 calendar days of delivery.
8. Refunds
Refunds will be issued via the original payment method within 15 calendar days of receiving returned items, subject to processing times.
9. General Provisions
These Terms constitute the entire agreement. Eggy Mart’s liability is limited to foreseeable losses and shall not exceed the price paid for the order.
10. Using Product Information
Product images and information may change due to packaging updates. Always refer to the product received for final details.
11. Contacting Us
For assistance, please contact:
Email: info@eggymart.co.uk
Phone: +44 (0)20 8153 3563
Hours: Monday–Friday, 9am–6pm (GMT/BST)
12. Company Information
Eggy Mart is owned and operated by Eggy Mart Group Limited.
Registered Office:
The Sati Room, 12 John Princes Street, London, England, W1G 0JR